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MDMCS (MD Mobile Caravan Servicing)
Privacy Policy
Introduction
This Privacy Policy (“Policy”) explains how MD Mobile Caravan Servicing (“MDMCS”) collects and processes personal data information in connection with the products and services offered. Throughout this Policy, MD Mobile Caravan Servicing may be referred to as “MDMCS”, “we”, “our” or “us”.
Contact Details
Address: MDMCS, 42 Marlow Close, Dudley, West Midlands, DY2 9LX
Phone Number: 07988 435613
E-mail: info@mdmcs.co.uk
Web: www.mdmcs.co.uk
The type of personal information we collect
We currently collect and process the following information:
Name and address;
Contact information, such as telephone number and email address; and
Caravan, Motor Caravan, Trailer, and similar information
i.e. Manufacturer/Make, Model, Chassis No., Central Registration and Identification Scheme No. (CRiS), Vehicle Identification No. (VIN), and Vehicle Registration No.
Links to other websites
At times, our website, electronic forms, and notices may have hyperlinks to other websites that you may find interesting. However, it's important to keep in mind that when you click on these links and leave our website, electronic forms or notices, we are not responsible for the privacy and data protection policies of the website you are redirected to. Please be aware that these sites are not covered by our Policy, and MDMCS cannot be held responsible for any data breaches that may occur as a result of your visit. We advise you to exercise caution and carefully review the privacy statement of the website you plan to visit next.
Note:
Currently, here at MDMCS, we DO NOT collect analytics about your computer's hardware and software; however, this may be something we do in the future. If we do, then an updated version of our Policy will be available with immediate effect. Our most recent up-to-date Policy can always be found on our website www.mdmcs.co.uk
All Payments are processed through our third-party provider Zettle to fulfil sales of our products and services. Zettle is a PayPal company, and you can find information on the personal data they collect when processing card payments via this direct link:
How Zettle process contact details of cardholders or by visiting their website https://www.zettle.com/gb/help and under the Articles tab select ‘Security & privacy’.
How we get personal information and why we have it
Here at MDMCS, we value your personal information and take measures to protect it. Most of the personal information we process is provided to us directly by you, and we use it to provide you with our products and services. This includes your personal data, which enables us to recognise you as a new or returning customer and fulfil your requests. Additionally, we use your contact information to send you service communications so that we can effectively communicate with you and keep you updated. It's important to us to maintain the accuracy of our internal records, so we process personal data as part of our regular business operations. We also use your personal data to respond to any enquiries, complaints, or disputes that may arise while providing our products and services to you. If you provide personal data about third-party individuals, please direct them to our Policy so they can understand how their personal data will be used. We are committed to earning and maintaining your trust.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are
We have a legitimate business interest
We understand the importance of accurate documentation for invoicing and report filing, as well as the need to maintain a sufficient stock of spare parts and accessories for your requirements. Your information is crucial in enabling us to respond to inquiries quickly and efficiently, and also helps us continually improve our business. In the rare event of any complaints, having your details allows us to resolve them with ease. Additionally, we reserve the right to register you with product manufacturers for warranty purposes.
We may share this information with the following
If requested by law enforcement agencies, we may be required to share your personal data, as and when necessary; and
to legal advisors and claims investigators if necessary to exercise, investigate, or defend legal, insurance, or similar claims.
How we store your personal information
Your information is securely stored on our electronic devices.
ie. Computer, mobile phone and secure server.
How long we retain your information
We take the protection of your personal data seriously. That's why we only retain your information for as long as is necessary for the purposes it was provided. Depending on the type of data, this may vary. When deciding on retention periods, we consider factors like legal obligations under applicable law, statute of limitations, potential disputes, and guidelines from relevant data protection authorities. Rest assured that we are committed to keeping your data safe and secure.
Your data protection rights
Under data protection law, you have rights, including:
Your right of access - You have the right to ask us for copies of your personal information, for which a small administration fee may be payable.
** i.e. Printed hard copies of lost, damaged, and stolen service reports, invoices, and receipts are payable.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think needs to be completed.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights (other than those identified with **). If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request:
Email: privacy@mdmcs.co.uk
In Writing: MDMCS Privacy,
42 Marlow Close, Dudley, West Midlands, DY2 9LX
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us:
Email: privacy@mdmcs.co.uk
In Writing: MDMCS Complaints,
42 Marlow Close, Dudley, West Midlands, DY2 9LX
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
Please note that we may update this Policy periodically to reflect changes in the way we collect and use your personal data. Any changes will be posted on our website. We encourage you to review this Policy periodically to ensure you understand our data collection and usage policies. Thank you for trusting us with your personal information.
Kind Regards,
Mike @ MDMCS 🛠
Published Date: 01/02/2023 Version 1.1
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