Terms & Conditions

🚐 Access Requirements

To ensure a smooth and successful service visit, please take note of the following:

• Full access to your leisure vehicle is essential. This includes all keys for locks, security devices, and remote controls.

  If access is restricted or incomplete, the visit may be aborted, and a call-out fee will apply to cover time and travel (see 💷 Pricing below).

• The vehicle should be parked on a flat, level surface with approximately 1 metre of clearance around all sides to allow safe working conditions.

• For water ingress inspections, we require unobstructed access to the ceiling, walls, and floor.

 Please remove all personal items and accessories from:

• Cupboards and drawers

• Under-seat and bed storage

• The gas locker (excluding bottles and hoses)

• Garage areas (if applicable)

We understand this may feel unnecessary, but we do not handle personal belongings. Failure to clear these areas may result in an incomplete inspection and a less comprehensive report.

• Toilet cassette must be empty and clean prior to our arrival. If not, the toilet will be excluded from the routine service.

• Ideally, please ensure access to:

• An outdoor freshwater tap

• A 13-amp mains electric outlet

   If these are unavailable, kindly inform us in advance so we can plan accordingly.

• If any faults are discovered that fall outside the standard service schedule, we will contact you for approval before proceeding.

   Diagnostic and repair work will be charged separately (see 💷 Pricing below).

We truly appreciate your cooperation—it helps us deliver the highest standard of service. 😊👍🏼

📅 Service Validity

Our inspection and servicing reflect the condition of your leisure vehicle at the time of the visit only. While we aim to ensure a trouble-free experience, please note:

• The report should not be considered a guarantee of future performance.

• No warranty or assurance—express or implied—is provided regarding the ongoing condition of the vehicle or its components.

💷 Pricing

• Initial call-out or return visit: From **£55.00, includes the first hour of labour

• Additional labour: £35.00 per hour

• Parts and consumables: Charged separately

• Special order parts: Non-refundable and may include carriage fees

 **Out-of-area surcharge: Vehicles located outside our standard coverage area (outer coverage area: 10–20 mile radius) will incur a £15.00 surcharge per visit.

 Refer to our Area Coverage Map for details. 📌

💳 Payment Terms

We accept the following payment methods:

• Cash

• PayPal

• Debit/Credit Card

• BACS (Bank Transfer)

 All payments are securely processed via Zettle - PayPal Point of Sale, PayPal UK Ltd. For details on how Zettle handles cardholder data, please visit:

 🔗 Zettle Help Centre → Articles → Security & privacy→How we process contact details of cardholders

 (https://www.zettle.com/gb/help/articles/2258543-how-we-process-contact-details-of-cardholders)

Warranty Summary

Repair Warranty

• Touring caravans & motorhomes over 10 years old: 3-month parts and labour warranty

• Touring caravans & motorhomes under 10 years old: 6-month parts and labour warranty

Installation Warranty

• All new installations on touring caravans & motorhomes: 12-month parts and labour warranty

What’s Covered

• Replacement parts that we supply & fit during a covered repair or installation

• Labour costs for those repairs or installations where we supply & fit replacement parts

• Guarantee of workmanship on newly installed equipment

• Protection against workshop-related faults

Exclusions

Typical exclusions include:

• Replacement parts sourced & supplied by the customer

• Consumables (fuses, bulbs, batteries)

• Pre-existing faults or damage

• Misuse, accidents, or external incidents

Why These Terms Apply

• If the customer chooses to source and supply their own replacement parts, we’re happy to fit them on a labour‑only basis. Please note that we cannot offer any warranty or guarantee on parts not supplied by us, and responsibility for part suitability and performance rests with the customer. 

• As leisure vehicles age, hidden wear becomes more common, even when everything appears in good condition. To keep things fair and transparent, our coverage period is shorter on vehicles over ten years old. 

• With older leisure vehicles, certain parts are no longer widely manufactured, so sourcing suitable replacements can take longer or may not always be possible. 

• To keep our pricing fair and sustainable, long‑term liability is reduced on older vehicles. As components naturally age, the risk of hidden wear increases, and shorter coverage helps us maintain reasonable service costs for everyone. 

• All new installations come with a full‑year warranty, giving you peace of mind that the work has been completed to a high standard and allowing time for any early issues to show. Where parts are provided by the customer, the warranty covers our labour only, not the parts themselves.